CMU GlobalProtect VPN English

Introduction

VPN (Virtual Private Network) uses tunneling techniques over the internet, making it appear as if you're still connected to the university network regardless of your location. Once connected to the VPN, all traffic is routed through the university's internal network before reaching the internet.

Because VPN makes it seem like you're using the university network, it allows access to resources restricted to internal use only—such as research databases, library articles, and online learning systems—from anywhere. VPN connection requires authentication using a Chiang Mai University IT account before each session.

Important Notes

If you're already using the university's internal network (e.g., faculty network or CMU Jumbo Net Wi-Fi), you do not need to connect to GlobalProtect to access the internet. Doing so unnecessarily burdens the GlobalProtect server. Therefore, GlobalProtect connections from within the university network are blocked.

Terms of Use

This research network system is for educational and beneficial purposes only.
Usage is logged according to the Computer Related Crime Act B.E. 2550 (2007).
If usage negatively affects the system or other users, administrators may terminate access without prior notice.
Any illegal use under the Computer Related Crime Act B.E. 2550 (2007) will result in legal action against the account holder, regardless of who used the account. Therefore, accounts must be used personally and not shared.
Access is limited to university-approved websites to prevent misuse of university resources.
Logging into GlobalProtect VPN with a CMU account implies acceptance of these terms.

Using GlobalProtect on Windows

Check System Type

Right-click on This PC or My Computer, then select Properties
Check System Type to determine if it's 32-bit or 64-bit for correct file download

If not visible on Desktop, search for About your PC in the Taskbar.

Installation

Visit https://vpn-gateway.cmu.ac.th, log in with CMU Account, and download the installer. Right-click or double-click GlobalProtect.msi and select Install.
At the Welcome to GlobalProtect Setup Wizard and Select Installation Folder windows, click Next
At the Confirm Installation window, click Next, wait until Installation Complete appears, then click Close

Connection

Click the GlobalProtect icon in the system tray.
In the Welcome window, click Get Started, enter vpn-gateway.cmu.ac.th, and click Connect.
A browser will open for login with your CMU Account.
After successfully logging in, you will be redirected to the Palo Alto web page. Click Open at the top to return to GlobalProtect.
To disconnect, click the icon in the system tray again and select Disconnect.
To log out, go to https://mail.cmu.ac.th and perform a Logout

Using GlobalProtect on macOS

Installation

Visit https://vpn-gateway.cmu.ac.th, log in with CMU Account, and download the installer.
Double-click GlobalProtect.pkg to start installation.
Click Continue through Introduction and Destination Select.
At the Installation Type screen, click Install.
Enter your device password, click Install Software, wait until the installation is complete, then click Close.
Go to System Settings > General > Login Items and enable Palo Alto Networks.
Go to System Settings > Privacy & Security > Full Disk Access and enable GlobalProtect.

Connection

Open GlobalProtect, click Get Started, enter vpn-gateway.cmu.ac.th, and click Connect.
Log in via browser with your CMU Account.
After successfully logging in, you will be redirected to the Palo Alto web page. Click Open GlobalProtect at the top to return to GlobalProtect.
If prompted with System Extension Blocked, click Open Security Preferences.
In the 'General' menu, click the padlock icon at the bottom to unlock. Then enter your device password and click 'Unlock', as shown in the image.
Click 'Allow' both times as shown in the image. Then click the padlock icon to lock it again.
To disconnect, click the GlobalProtect icon in the menu bar and select Disconnect.